All ORKEN orders currently ship from the United States.
We're a small studio and don't pack or ship orders ourselves. Our books are stored, packed and shipped by our fulfilment partner, Quartermaster Logistics, from their warehouse in the US, and then handed to the postal carrier for delivery.
Shipping is calculated automatically at checkout based on your delivery address and the products in your order. We currently do not offer free shipping.
Once your order has shipped, you will receive tracking information by email.
Because orders ship from the US, deliveries to the EU, the UK and all other countries outside the United States are imports. Your country's customs authority or the delivering carrier may charge import VAT, customs duties and/or a handling fee on arrival. These charges are not included in our prices or in the shipping cost shown at checkout, and are usually collected by the carrier before or at delivery.
The amount depends on your country's rules and the value of your order, so we can't tell you the exact figure in advance. If you're unsure, check with your national customs authority before ordering.
Once a parcel leaves our partner's warehouse, we have no direct oversight of how it's handled in transit. The only way we can hold our partner and the carrier accountable for damage is with evidence. If your parcel arrives damaged:
This doesn't affect your statutory rights. We'll sort out a replacement or refund with you.
Digital products are not shipped. Your files are made available after purchase, and no shipping fees or import charges apply.